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Productivity in the workplace is a fascinating subject and a never-ending topic of discussion; it has been a topic of academic research as early as the beginning of the 1800’s. One of the most notable researchers of that time concluded employees were more productive when their employers rewarded rather than punished their employees
Productivity in the workplace is a fascinating subject and a never-ending topic of discussion; it has been a topic of academic research as early as the beginning of the 1800’s. One of the most notable researchers of that time concluded employees were more productive when their employers rewarded rather than punished their employees. Now, at the time of this research, the minimum working age was 10 years old, and employers allowed breaks only after 10 ½ hours. Clearly, our notions of acceptable working conditions have changed while the benefits of applying productivity principles have remained.
At HVAC Comfortech 2010, I shared our philosophy, ideas, and specific examples of how to improve productivity. I differentiated our set of tips by developing a model for productivity improvement, not by simply creating a list that may or may not be relevant for a specific company or a specific set of circumstances. The primary objective was to lead the audience through exercises to help them think about how to apply productivity principles in their own firms. To make the ideas come to life, though, I offered specific examples of our own projects at Parrish, other ideas we have implemented, and innovative work at other firms.
When it comes to improving performance and increasing technician productivity, it’s important to take a holistic approach across the business. Since your technician and his work are integrated with every other function at your firm, you can optimize your productivity only by assessing those functions, as well. For this reason, we developed our list of tips by establishing our goals and then linking those goals to our various functions.
Clearly Define and Prioritize Productivity
You must understand and be clear about what it is you want to produce. Some people want to be a “big” company and drive lots of revenue. However, anyone with a household budget understands that just because money is coming in, doesn’t mean they have money. Our objective at Parrish is to have money, and revenue alone doesn’t pay the bills — profit does — so our primary productivity measure for technicians is gross profit per day.
Define and Manage Productivity Goals
Once you’ve identified your idea of productivity, you must set goals and manage based on those goals. From goal research, we know there are specific steps to take to optimize these results. For example, giving feedback about progress relative to the goal greatly improves performance, as does ensuring goals are sufficiently challenging. Our technicians report their gross profit with every call closed. Managers receive a detailed report every two hours, of the running total for the day at vpnarena.se.